Frequency Asked Questions.

Answerable uses a Retrieval-Augmented Generation (RAG) approach that is strictly grounded in your provided documents. Unlike open-ended AI models that can hallucinate, our system retrieves specific text chunks from your verified reports and synthesizes an answer based ONLY on that evidence. If the information isn't in your documents, the AI will state that it doesn't know, rather than guessing.

Security is our foundation. We deploy isolated instances for each client, meaning your data is never mixed with other organizations' data. We support on-premise deployment options for highly sensitive environments and offer zero-retention modes where data is processed in-memory without being stored.

Yes. Our ingestion pipeline uses advanced OCR (Optical Character Recognition) to extract text from scanned images and older PDFs. We also preserve table structures and formatting to ensure complex data is correctly interpreted.

No. While you can upload files manually, we can also configure our crawler to automatically scan and index your website or document repository. This keeps your knowledge base in sync with your latest publications without manual effort.

Standard ChatGPT is trained on the public internet and doesn't know your specific organizational context. Answerable uses your organization's specific library of research as its brain. Additionally, every sentence Answerable generates is cited with a direct link to the source document and page number, allowing for instant verification.

Absolutely. Many organizations use Answerable internally to help staff quickly find policies, past research, or specific data points across decades of accumulated reports. It serves as an institutional memory engine.

For standard cloud deployments, we can have your knowledge base indexed and the chat interface live within 48-72 hours. Custom on-premise integrations typically take 2-4 weeks depending on your security requirements.

Yes. Answerable provides a simple embed code (similar to a YouTube video) that allows you to place the chat interface directly on your existing website. We also offer a full API if you want to build a completely custom front-end experience.

We provide full onboarding support, including training sessions for your staff on how to manage the knowledge base and interpret analytics. Our dashboard is designed to be intuitive for non-technical users.