1. Introduction

Answerable ("we", "our", or "us") respects your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you use our platform.

2. Who We Are

We are a technology company based in Vancouver, BC, providing AI-powered knowledge retrieval services to organizations ("Clients").

3. Data We Collect

Client Documents: PDF reports and data uploaded for indexing. This data remains the property of the Client. We process it solely to provide the answering service.
Usage Data: We track queries, interaction metadata, and analytic events to improve the system and provide insights to the Client.
Account Info: Name, email, and billing details for Admin users.

4. How We Use Data (AI Transparency)

No Training on Client Data: We do NOT use your proprietary data to train base models (like GPT-4) for other customers. Your data is isolated to your tenant.
Service Delivery: We use vector embeddings of your documents to retrieve relevant context for User queries.

5. Data Storage & Security

Data is encrypted at rest and in transit.
We use industry-standard cloud providers (e.g., AWS, Azure, Google Cloud).

6. Your Rights

As a Canadian company, we comply with PIPEDA (Personal Information Protection and Electronic Documents Act). You have the right to access, correct, or request deletion of your personal data.

7. Contact

For privacy questions, contact us at: hello@answerable.ai